Shipping Policy

SHIPPING INFORMATION
We ship to more than 50 countries worldwide: you can select your shipping destination while browsing or before proceeding to checkout. Orders are shipped from Italy, directly from the craft workshop. They are delivered safely and securely with the best couriers. All shipments are insured for the full value of the product. in the event that the product ordered is particularly large or delicate, then it is shipped with a dedicated courier to ensure greater security. Depending on the type of product purchased, our logistics team decides on the most suitable shipping option to ensure that your order arrives to you in perfect condition. Below you will find accurate information on all our shipping methods and their transit times.
Standard Parcel Parcel shipping refers to lighter items with smaller boxes. This shipment is entrusted to a parcel delivery service such as FedEx. Once the package is picked up by the courier, you will receive a tracking link to monitor the status of your shipment.

Dedicated Shipping

Dedicated shipping is a shipping method typically used for international shipments of significantly fragile and/or large items. A custom wooden crate is built around the item to protect it and allow for safe transport. Once the packing process is completed, the crate is delivered to a transit company and shipped by air. Unlike the standard service, the shipment tracking link is available depending on the courier company used.

Average transit times
Transit times are calculated from the date of pickup and are expressed in business days.

DELIVERY INFORMATION
Roadside delivery
This is our standard delivery method. The delivery date is not programmable and the package will be placed outside your home, at the curb. 3 consecutive delivery attempts will be made, on business days only.

RETURNS AND REFUNDS
Returns are not permitted except for an explicit inconsistency in color or size. Since this is a handmade product there is a possibility of small variations from the stated measurements. Please note that we cannot accept returns on products that have been customized specifically for you. You may ship the product in its original packaging with a courier of your choice. You will be responsible for return shipping and any import duties in Italy. Once the products reach our warehouse and it is confirmed that they are in the same state as they were originally shipped, we will issue a refund on the original payment method within 5 business days.