Shipping Policy

SHIPPING INFORMATION

We ship to over 50 countries worldwide: you can select your shipping destination while browsing or before proceeding to payment. Orders are shipped from Italy, directly from the artisan laboratory. They are delivered safely and securely with the best couriers. All shipments are insured for the full value of the product. In the event that the ordered product is particularly large or delicate, then it is shipped with a dedicated courier to ensure greater safety. Based on the type of product purchased, our logistics team decides the most suitable shipping option to ensure that your order arrives in perfect condition. Below you will find precise information on all our shipping methods and their transit times.

Standard package
Parcel shipping refers to lighter items and smaller boxes. This shipment is entrusted to a parcel delivery service such as FedEx. Once the parcel is picked up by the courier, you will receive the tracking link to monitor the status of your shipment.

Dedicated shipping
Dedicated shipping is a shipping method typically used for international shipments of significantly fragile and/or large items. A custom wooden crate is built around the item to protect it and allow for safe transportation. Once the packaging process is complete, the crate is handed over to a transit company and shipped via air. Unlike standard service, a tracking link is available depending on the carrier used.

Average transit times

Transit times are calculated from the collection date and are expressed in working days.

DELIVERY INFORMATION

Curbside delivery

This is our standard delivery method. The delivery date is not programmable and the package will be placed outside your home, on the sidewalk. 3 consecutive delivery attempts will be made, only on working days.

RETURNS AND REFUNDS

Returns are not permitted, except for an explicit inconsistency in color or size. Being a hand-made product there is the possibility of having small variations compared to the indicated measurements.
Please note that we cannot accept returns of products that have been customized specifically for you. You can ship the product in its original packaging, with a courier of your choice. Return shipping and any import duties in Italy will be paid by the customer.
Once the products reach our warehouse and it is confirmed that they are in the same condition as when they were originally shipped, we will issue a refund to your original payment method within 5 business days.